Job Description

Job Title : Account Manager -Northeast region- (preferably based in PA or VA to be closer to accounts)

Company Profile :

The Baerlocher group of companies is one of the world's leading additive suppliers, drawing on experience from more than 200 years of company history. We are known as a leading producer of additives developed for the processing of PVC and SPA products. The company provides solutions for window profiles, pipes, cables, floorings, foils, films and many other applications with a focus on offering a wide range of innovative additives that meet the highest requirements in terms of efficiency, sustainability, and finished product quality.

Job Summary :

Baerlocher USA headquartered in Cincinnati, OH is currently seeking an energetic, talented, experienced and passionate Account Manager to join our team with expertise working in or with rubber and/or plastic additives. The person holding this position must be capable of self-managing and growing a portfolio of accounts throughout North America. While also partnering with and ensuring the long-term success of our customers by understanding their needs and providing tailored solutions to drive sales and profitability. As a key member of our sales department, you will play a vital role in providing commercial expertise and support to our customers, technical teams, and internal stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. This position is also responsible for helping develop and monitor business activities/plans to sustainably grow new and existing market areas.

Duties/Responsibilities :

· Serve as the primary point of contact for all customer needs and communications across North America

· Build and nurture long-term, strategic relationships with customers, acting as a trusted advisor

· Understand customer goals and ensure successful solution delivery that aligns with their objectives

· Coordinate internally across departments to deliver a seamless customer experience

· Regularly communicate progress on strategic initiatives, projects, and account status updates to stakeholders

· Analyze and report on account performance, including sales trends, forecasts, and key performance metrics

· Identify new business opportunities within assigned territory and collaborate with sales leadership to drive growth

· Manage and resolve high-priority issues or escalations with a sense of urgency and professionalism

· Ensure account strategies align with broader company goals and market dynamics

· Contribute to the development of annual sales targets, territory planning, and budgeting processes

Required Skills/Abilities :

· Strong interpersonal and communication skills with the ability to influence and engage stakeholders at all organizational levels

· Demonstrated success managing multiple priorities, deadlines, and customer accounts simultaneously

· Effective problem-solving and decision-making skills, with a data-driven and customer-centric mindset

· Excellent presentation, negotiation, and relationship management capabilities

· Proficient in Microsoft Office Suite and CRM platforms (e.g., Salesforce)

· Comfortable working in a fast-paced environment while maintaining high attention to detail

· Highly organized with strong time management skills

· Collaborative team player with the ability to work independently when needed

· Ability to think strategically and contribute to account planning and business development initiatives

Education/Relevant Industry Experience:

Minimum :

· BS in Chemistry, Engineering, Business, or a related degree; or 5+ years in a lab or technical role; OR Advanced Degree in relevant field

· Proven account management or other relevant experience

· Experience in delivering client-focused solutions based on customer needs

· Clean driving record for insurability

Strongly Desired :

· Proven account management or other relevant experience, preferably with plastic and/or rubber additives

· Experience with polymer compounding and converting.

· Experience with polymer masterbatch and/or recycling a plus

Physical Requirements :

· Must be able to travel as needed to meet with customers

· Long periods of computer usage

Benefits :

· Competitive base salary

· Yearly bonus

· Paid vacation

· 14 paid holidays

· Health, dental, and vision plans

· Company paid life insurance, short term disability, and long-term disability

· 401(k) with company matching contribution

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