Job Description

Job Intro

The core of an Assistant Manager is being customer oriented. If you are interested in helping others in their time of need, then this is the career you have been looking for!

Why work at Regional?

• Regional offers competitive pay! We do our best to show that we value our team members!
• You are eligible for a monthly bonus . Who does not love a nice cash reward for their hard work?
• You will have promotion opportunities . We love to train our Assistant Managers into future Branch Managers!
• All full-time team members have access to our medical, dental, vision and 401(k) benefits ! (After 6 months)

Duties and responsibilities

• Provide exceptional service to all customers.
• Process credit loan applications and use product knowledge to present loan solutions to current and potential customers.
• Maintain office cash with accuracy and proper security.
• Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.
• Minimize delinquent debt through calling customers and collecting on past-due accounts.
• Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
• Transport money and deposits to and from bank.
• Other duties as assigned by leadership.

Minimum Qualifications

• High School Diploma or Equivalent.
• Prior customer service experience in either a sales/retail/consumer loan or cash management environment.
• Must pass drug screen, criminal and credit background checks.
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage.

Critical Competencies

• Demonstrated passion for customer service.
• Excellent written and verbal communication skills.
• Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
• Thrives in a pay for performance atmosphere.
• Proven ability to multi-task.
• High degree of integrity.
• Sales mentality.
• Adaptable to an ever-changing environment.

Working conditions

This position works in an office providing customer services to customers and potential customers in person and over the phone. The AM typically works 8:30 am to 5:30 pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management.

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoffs; and terminations.

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