Job Description

Overview The bartender is responsible for greeting guests and providing a pleasant drinking experience. The bartender has knowledge about spirits, cocktails and wine and with that knowledge, upsells, recommends menu items, creates new recipes and learns about the guest’s preferences. The bartender will prepare food, drinks and will handle cleaning duties as well. Responsibilities Operations Provide a pleasant drinking experience to guests. Verify identification and age requirement to serve alcoholic beverage. Prepare alcoholic and non-alcoholic beverages. Prepare and cook bar food items. Mix traditional and creative cocktails. Develop/research new cocktail recipes based on trend and seasons. Make suggestions based on guest’s preferences. Process payment from guests. Restock and replenish bar inventory and supplies. Clean glasses, plates and bar utensils. Maintain a clean work area by removing trash, cleaning tables, washing glasses, utensils, and equipment. Adhere to proper alcohol handling, sanitation, and safety procedures, and maintain appropriate dating, labeling, and rotation of all beverage items. Demonstrate brand standards, behaviors, hallmarks and mandates. Follow all emergency and safety guidelines in order to provide a safe and secure environment for guests, associates and visitors. Follow all guidelines, policies and procedures as outlined by PHM’s Employee Handbook such as, reporting to scheduled shift, report to work on time, reporting absences, have a professional demeanor, etc. Interpersonal Relationships Spark conversations with guests and associates in a professional manner, smile often, and establish relationships in order gain trust and loyalty. Follow up with guests throughout to ensure guest satisfaction and or correct any issues that arise. Assist with training and or providing guidance to new associates when requested. Resolve and address all guest and associate questions and or concerns in a timely, creative and professional manner. Report any issues, concerns and or suggestions to management. Have constant communication with all hotel departments in order to ensure guest satisfaction. Financials Follow posted schedule to help reduce overtime and missed meal hours. Follow all cash handling procedures. Working Environment The hotel is in a public business atmosphere, which varies temperature based indoor and outdoor climate. The nature of this job is mainly indoors but may require being outdoors. In addition, the bar and kitchen area is often hot/cold, damp and the temperature may vary throughout the day. Some travel may be required in order to attend hotel events not limited to meetings, trainings etc. Education High School Diploma or equivalent. Experience Minimum 1-year bartending experience, equivalent, or a combination of education and experience. Knowledge Understand hotel function and guest profiles. Knowledge of local area including restaurants, landmarks, shopping centers and or local attraction. Knowledge about spirits, cocktails, wine and more. Skills Business communication skills both verbal and written in English. Interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc. Have the skill to manage multiple tasks at a time, maintain focus and structure under pressure. Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction. Abilities Ability to develop and maintain relationships with both associates and guests to build trust and loyalty. Ability to maintain consistent positive energy, self-motivation, and passion for hospitality. Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc. Ability to learn new software and computer systems. Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused. Physical Requirements Prolonged standing/walking for 8+ hours. Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 200 lbs. Business Attire To present a professional and business image to guests, associates and public we ask that all associates follow PHM’s dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times, uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming. Preferred Qualifications Bilingual or Multilingual Prior hotel experience Emotional Intelligence Training CA Food Handlers Card #J-18808-Ljbffr Pacific Hotel Management, LLC

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