What We’re Looking For Are you looking for the next step in your career? Ghent Motors is seeking a Body Shop Manager to take our shop to the next level. About Us At Ghent Motors, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Ghent Motors is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. What We Offer * A great pay plan * Ongoing professional training * Pay every Two weeks * Flexible scheduling * Medical & Dental * 401(k) Retirement * Paid Vacation Responsibilities * Assist customers in servicing, repairing and explaining each service need. * Understanding customers' requirements and concerns; matching requirements and concerns to various service options. * Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle. * Keeps abreast of new products, features, accessories and attend product training as required. * Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction. * Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers. * Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business. * Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately. Qualifications * A minimum of 3 years of experience as a Body Shop Manager Manager is required. * Strong focus on providing excellent customer service. * A high school diploma is required. * Automotive Service Management / Dealership: 5 years * Clean and valid Driver's License
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