Job Description

ALS Recruiting are working with a leading freight forwarding company based in Charlotte, NC that is looking to bring on an experienced and L icensed Customs Broker to take on a leadership role within their import operations team. This is a management-level position , ideal for someone who not only thrives in brokerage compliance but also enjoys mentoring others and optimizing operational workflows.

Key Responsibilities:

• Oversee the end-to-end customs clearance process across ocean, air, and cross-border shipments
• Supervise and support a team of entry writers and customs specialists
• Ensure compliance with CBP regulations and all applicable PGAs (FDA, USDA, EPA, etc.)
• Handle classification, audits, and post-entry processes
• Act as the main point of contact for clients regarding complex entry issues
• Liaise with U.S. Customs and other government agencies as needed
• Drive process improvements and maintain KPIs for speed, accuracy, and compliance
• Train and mentor junior staff; assist in onboarding new hires
• Stay current on regulatory changes and communicate updates to the team

Experience required:

• Licensed U.S. Customs Broker
• 5+ years of experience in customs brokerage within a freight forwarding environment
• Proven experience managing or mentoring a team
• Strong working knowledge of U.S. import regulations and HTS classification
• Comfortable working with Cargowise (or similar platforms)
• Excellent communication and organizational skills
• Experience with high-volume accounts or complex commodities is a plus

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