Job Title: Customer Service Representative - Producer Services
Location: Chicago, IL
Duration: 6 Months (Contract to Hire -CTH)
No. of Positions: 1
Job Hours of operation 7:30am-8:00pm central time
Job Schedule-Some Saturday hours may be required.
Job Schedule-five days on site.
TEMP TO PERM
bilingual is a plus but not required
Job Hours-40 hours
Interview process- 1 Interview - Onsite/WEBEX
JOB SUMMARY
The Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined’s products and systems.
RESPONSIBILITIES
• Demonstrate consistent good quality and performance results.
• Provide consistent service that is customer focused and professional.
• Supporting Field Sales agents with insurance product information
• Assist with basic technical troubleshooting
• Be able confident and capable to handle all new business, underwriting, claim and compensation situations.
• Learn soft skills while communicating with customers
• Focus on customers' needs and develops a customer centric approach in servicing customer’s needs.
• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI’s.
• Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
• Learn all policy product lines, all procedures for the core and worksite calls.
• Provides support for business partners as needed.
• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership.
SKILLS
• Ability to effectively communicate and build strong partnerships with newer employees.
• Basic computer skills and knowledge of database software.
• Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
• Demonstrated attention to detail, organizational skills, and time management skills.
• Ability to work a flexible schedule to meet the needs of the business and performance requirements.
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Ability to remain calm in stressful situations.
• Supplemental insurance knowledge and licensing is a plus.
• Bilingual language proficiency is a plus.
• Bilingual skills (verbal, written, read) in Spanish a plus
EDUCATION AND EXPERIENCE
• High school diploma or general education degree (GED); Associate degree preferred.
• 2+ years’ experience in a contact center environment preferred.
...strategies, expanding donor relationships, and driving the mission of justice and equity. The successful candidate will work closely with the... ...and inclusive environment. If you are passionate about social justice and have a proven fundraising background, this opportunity...
Meat Market Manager Location: Richardson, TX / Frisco, TX Department: Butchers Block Reports to: Store Director Overview Saras Mediterranean Market is a family-owned destination for authentic Mediterranean flavors known for our premium meats, fresh produce,...
...calling at Mercy! Overview Responsible for overall operations and quality assurance and improvement of Laboratory, Radiology, CT, and EKG departments, managing activities and resources to provide high quality clinical services to assist medical staff in diagnosis and...
...current college, undergraduate or graduate, students, to join our Campaign and Advocacy Fellows program for the Spring 2026 session. Help... ...Massachusetts with interests in environmental policy and political campaigns. Through the fellowship program, students connect with...
...family or travel reasons. Founded in 2004, the companys motto is Any Language, Anytime, Anywhere! We might have a job for you as an ITALIAN LANGUAGE teacher. Reference number:1073601 Some details about the course: One of our clients in Colorado Springswould like...