Benefits:
Requirements:
Duties and Responsibilities:
1. Answer incoming phone calls promptly and professionally; screen, direct, and respond to inquiries
2. Make outbound calls to prospective and current members regarding swim lessons, scheduling, and account follow-ups
3. Process student registrations using effective sales and customer service techniques
4. Meet and maintain assigned performance metrics (call volume, conversions, follow-ups, etc.)
5. Check and respond to voicemail and email correspondence in a timely manner
6. Make collection calls to resolve open account balances
7. Schedule birthday and pool parties
8. Resolve customer questions and concerns with a calm, professional, and solution-focused approach
9. Maintain accurate records using internal systems
10. Perform additional duties as assigned by management
Education/Experience:High school diploma or GED preferred. Some college highly preferred. One year of previous customer service and/or administrative office experience preferred. Intermediate level computer skills preferred using Word, Excel and other software systems.
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