Job Description
A high-end coworking space in Beverly Hills is hiring a General Manager on a contract basis for 6 months. As the General Manager, you will be responsible for overseeing the daily operations and long-term strategy of a coworking location. Your responsibilities will include maintaining operational excellence, managing the profit and loss (P& L) performance, driving sales and growth, delivering exceptional member experiences, and leading your on-site team effectively.
Key Responsibilities:
Team Management
• Manage and oversee the performance of the onsite coworking team.
• Support team members in their professional growth and provide ongoing training and mentorship.
• Drive motivation, accountability, and performance across areas such as sales, operations, member experience, finance, and hospitality.
Sales & Business Development
• Lead the end-to-end sales process, including tours, pitches, negotiations, and contract execution, ensuring the space meets and maintains target occupancy.
• Build and manage a strong pipeline of leads while maintaining current member retention efforts.
• Collaborate with the sales and leasing teams to execute successful strategies for lease-up campaigns as needed.
• Focus on member renewals by arranging meetings and negotiating terms to achieve a high renewal rate.
Operations
• Ensure the coworking space meets high standards of quality and member satisfaction through consistent day-to-day operational oversight.
• Organize and manage member move-ins and move-outs, ensuring seamless experiences.
• Maintain vendor and partner relationships to ensure efficient and cost-effective operations.
• Identify and resolve member concerns while conducting regular feedback analyses.
Hospitality & Events
• Deliver exceptional, personalized member experiences by providing proactive, warm, and consistent service.
• Develop and implement community-building strategies and events to create meaningful member connections.
• Plan and oversee events, including budgeting, with a focus on enhancing the member experience.
• Collaborate with partners and stakeholders to increase the range of activities while optimizing costs.
Finance
• Manage and monitor the monthly profit and loss (P& L) reports, ensuring financial targets are met.
• Review and analyze expenses to identify cost-saving opportunities while maintaining operational quality.
• Oversee accurate and timely billing processes and ensure all accounts receivable are up to date.
The ideal candidate will have 3-6 years of experience in coworking, hospitality, sales, or operations. Strong background in sales, customer service, and business operations is essential. This is a fully onsite role in Beverly Hills, Monday – Friday from 9-5:30PM. Pay is based on experience, between $25-30/hr.
• Previous experience in office administration, customer service, or a similar role.