Job Description

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, youll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

WHAT YOULL NEED TO SUCCEED:

• Education: Bachelors degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 5+ years of related experience.
• Required Skills & Experience:
• Demonstrated experience in customer service.
• Demonstrated experience in technical support service.
• Demonstrated experience in system administration for Windows and Linux systems.
• Demonstrated experience troubleshooting hardware, telephony, and video.
• Demonstrated experience deploying and testing hardware and software.
• Demonstrated experience using an enterprise ticketing system.
• Demonstrated experience working with Windows Operating Systems.
• Demonstrated experience working with Linux Operating Systems.
• Demonstrated knowledge of LAN/WAN architectures and troubleshooting.
• Demonstrated working knowledge with VPN clients such as Cisco VPN and others.
• Desired Skills and Demonstrated Experience:
• Demonstrated exceptional security practice in working with Restricted Handling (RH) data.
• Experience working with special systems such as FSA3 and FiCE.
• Trained and Certified as a Data Transfer Officer.
• Trained and Certified as a Krypto handling technician.
• Trained to support special Back Room requirements.
• Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures.

Security Clearance Level: TS/SCI with Polygraph.

Location: Dulles VA - On Customer Site.

U.S. Citizenship Required.

GDIT IS YOUR PLACE:

• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.

#GDITEnhanced2025

#OpportunityOwned
#GDITCareers
#WeAreGDIT
#JET

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