Job Description
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, youll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.
WHAT YOULL NEED TO SUCCEED:
- Education: Bachelors degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- Required Experience: 5+ years of related experience.
- Required Skills & Experience:
- Demonstrated experience in customer service.
- Demonstrated experience in technical support service.
- Demonstrated experience in system administration for Windows and Linux systems.
- Demonstrated experience troubleshooting hardware, telephony, and video.
- Demonstrated experience deploying and testing hardware and software.
- Demonstrated experience using an enterprise ticketing system.
- Demonstrated experience working with Windows Operating Systems.
- Demonstrated experience working with Linux Operating Systems.
- Demonstrated knowledge of LAN/WAN architectures and troubleshooting.
- Demonstrated working knowledge with VPN clients such as Cisco VPN and others.
- Desired Skills and Demonstrated Experience:
- Demonstrated exceptional security practice in working with Restricted Handling (RH) data.
- Experience working with special systems such as FSA3 and FiCE.
- Trained and Certified as a Data Transfer Officer.
- Trained and Certified as a Krypto handling technician.
- Trained to support special Back Room requirements.
- Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures.
Security Clearance Level: TS/SCI with Polygraph.
Location: Dulles VA - On Customer Site.
U.S. Citizenship Required.
GDIT IS YOUR PLACE:
- 401K with company match.
- Comprehensive health and wellness packages.
- Internal mobility team dedicated to helping you own your career.
- Professional growth opportunities including paid education and certifications.
- Cutting-edge technology you can learn from.
- Rest and recharge with paid vacation and holidays.
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Job Tags
Work experience placement,