Posted Wednesday, July 9, 2025 at 6:00 AM
Job Title: Customer Success Specialist
About us:
For more than 40 years, SONIFI has provided guest technologies and professional services to help hoteliers improve guest satisfaction, simplify operations, and increase revenue. Our innovations have led the hospitality industry through many changes in guest behaviors, preferences, and technologies and we continue to lead the way in creating more connected, smart digital hospitality experiences both now and in the future.
SONIFIs culture of innovation enables us to be one provider who can deliver seamless guest experiences across a variety of solutions, including guest Wi-Fi and internet services, engaging interactive TV platforms, the widest entertainment offering in the industry, and smart device and system integrations.
About the Role:
This is a full-time non-exempt position in Sales Operations, providing superior sales and customer support in securing solutions contracts and enhancing relationships with hotel customers, resulting in increased sales volume and overall customer satisfaction and retention. This position works as a part of a regional team to support pre-sales, post sales/installation and the day-to-day support of new and existing customers. A focus will be placed on life cycle management, aftermarket product sales, account management and pre-sales activities.
Responsibilities:
Qualifications:
We offer a competitive salary and a comprehensive benefits package including health, dental, vision, 401(k) with employer match, paid time off (PTO), flexible work arrangements, professional development opportunities, pet insurance, and on-demand pay. The final salary will be determined based on factors such as experience, education, and location.
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