Job Description
Scope of Job:
This position is responsible for ensuring the accuracy, quality and integrity of documents in the content management application. This will include assisting in the compliance of record retention policies, safeguarding information and retrieving data more effectively. This position will also serve as backup to the Document Management Administrator. Develop and increase knowledge and responsibilities within the content management solution, which includes working towards personal advancement.
Primary Duties:
Train and serve as back-up to Document Management Administrator for document processing and troubleshooting, which may include extended hours and possible weekends, while exercising critical thinking and independent judgment.
Develop an advanced knowledge of the content management application, processes and related hardware by attending at least 7 webinars or web trainings per year related to Content Management and work towards advancement.
Identify and resolve technical issues onsite or remotely. Serve as a Support contact for content management application. Open work order tickets with IT /Support if needed, and work with technicians and end-users in troubleshooting.
Provide support to Document Management in classifying, archiving and maintaining imaged documents in the electronic document application.
Review and ensure imaged documents meet quality control. Ensure the timely availability of accurate and complete legal electronic records.
Secondary Duties:
Work as a team with departmental counterparts on planning and implementing assigned projects and products.
Participate on various committees and project teams as deemed appropriate by management.
Attend and actively participate in training offered.
Adhere to all applicable Policies and Procedures of BankWest organization.
Community involvement is strongly encouraged.
Other duties as assigned.
Requirements
Education:
A high school diploma or equivalent.
Experience:
2 years' experience in related field.
Knowledge and Special Skills:
Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.
Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service.
Strong interpersonal skills to ensure effective communication with external and/or internal customers.
Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description.
Knowledge of banking terminology and procedures.
Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output.
Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards.
BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.
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