Job Description

Job Description

Job Description

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

Essential Job Duties

As an Implementation Specialist at BambooHR, you will partner with our clients who are HR and business leaders from around the world. You will help our clients onboard our HR software to their organization through successful training and teach them how to utilize it to best meet their needs. Because of this, we refer to our Implementation Specialist as HR Project Managers internally. In this role, you will become our clients' hero as you illustrate how BambooHR will set them free to do great work. As a member of our Implementation team, you will build close relationships with both clients and colleagues as you become an expert in your work and excel in your job tasks, which include:

• Communicating effectively with HR and business leaders around the world, through exceptional client relationships
• Importing client data into their new accounts to set them up for success
• Providing insight and clarification to clients' questions to help them utilize and love our software
• Continual learning about HR processes, functions and software to provide the best customer service to our clients
• Doing your best, focused work during a set schedule, Monday through Friday

What You Need to Get the Job Done

• Professional experience in a customer service related role
• Able to work in- office at least three days a week. When at home, have a dedicated at-home workspace, free from distraction with high-speed, reliable internet
• The ability to effectively communicate through both written and verbal skills
• The proven ability to learn software programs quickly
• Experience manipulating data in Microsoft Excel
• Excellent problem solving and time management skills
• Able to handle high stress situations and remain productive in the role
• The ability to type 60+ words per minute
• AI at BambooHR: At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We're actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we're looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI's potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work, along with BambooHR's impact on setting people free to do great work. Join us in reimagining the future of HR!

What You'll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you

About Us

At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer--M/F/D/V
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

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