The Service Desk Agent serves as the first point of contact for users contacting the IT Service Desk. This role is essential for delivering high-quality technical support while providing exceptional customer service. Agents are responsible for accurately logging issues, resolving incidents on first contact when possible, and escalating complex problems as needed. The role supports enterprise software and hardware systems in a dynamic 24/7/365 environment.
Key Responsibilities
Required Qualifications
Preferred Qualifications (if any)
Certifications (if any)
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