Job Description

Job Description

Job Description

We are seeking an IT Help Desk Specialist

• Client : Japanese Manufacturer
• Working Location Louisville, KY 40258 (Client office Onsite)
• Employment Type : 30 hours per week 
• Expected working hours : 9AM to 4PM (1 hour unpaid lunch break)

• Provide support services during designated service operation hours, as directed by the client and/or company management
• Have a proactive communication with both client and company management
• Understand the requirements and instructions from company management, delivering services in alignment with these directives, including adherence to Bring Your Own Device (BYOD) policies.
• Engage with all relevant company-provided documents and training materials
• Submit company requited report, attendance for requested meeting, training course
• Mentor and train new team members if necessary
• Follow team manager’s request/instruction to operate IT operation support team

• Provide technical support to client users as an IT Support member
• Provide and manage client IT support operation related document
• Understand and follow client’s request and instruction
• Expand the business with existing and new client

• Very flexible adaptable mindset and embraces challenges, particularly in response to sudden changes in requests, work-flow, rules, responsibility range, and environment.
• Strong drive to handle heavy workloads with determination and motivation
• Shows a strong determination to reach set goals
• Possesses a minimum of 3 years of experience of user operation support
• Strong attention to details with the ability to troubleshoot issues and provide resolutions
• Team-oriented personality
• Excellent communication skills
• Microsoft Office (Outlook/Word/Excel/PowerPoint)
• English (speaking and writing) skill
• Capable of lifting and carrying items weighing up to 20 lbs

• Ensure readiness at the client's operational site prior to the commencement of service operations.
• Adhere to attire guidelines provided by the client and/or company management while on-site.

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