Job Description

Reporting to the Director of Information Technology, the Junior IT Technician will provide front-line support to end users. The successful candidate will be the first point of contact for information technology-related issues for local and remote users.

Primary Responsibilities:

· Provide help desk support to staff.

· Maintain inventory database of all electronic equipment, parts, and supplies.

· Assist with IT orientation for new and existing employees.

· Perform installations and upgrades of windows client/server OS, system patches, and hotfixes as required.

· Troubleshoot system hardware/software.

· Manage backup policies and procedures, maintaining documentation.

· Monitor security solutions, including, anti-virus and intrusion detection systems.

· Develop and maintain technical documentation, diagrams, and procedures for the designated technology areas.

· Ensure that all equipment is operating efficiently and available for peak productivity (e.g., printers, phones, etc.) and promptly attend to operational problems requiring repair.

· Other duties as assigned.

Qualifications

· Bachelor's degree in Computer Science (or related field) preferred or equivalent experience.

· 1-2 years of computer operation experience in an IT environment is considered an asset.

· Technical support, test/troubleshooting skills, diagnosing, and solving issues onsite/remote and through telephone.

· Technical knowledge of current hardware, protocols, and standards.

· Proven analytical, evaluative, and problem-solving abilities.

· Functional knowledge of a variety of equipment including computers, printers, wireless devices, audio-visual equipment, and various other types of accessories.

· Strong knowledge of MS Office suite.

· Ability to maintain confidentiality.

· Exceptional communication skills.

· Proficiency in English; verbal and written.

· Must be self-motivated.

· Team player with a positive attitude; capable of working independently and setting own priorities and tasks.

· Ability to work in a dynamic team environment.

· Ability to establish and maintain effective working relationships with individuals at all levels of the organization and external contacts.

Benefits:

· Competitive annual salary.

· A rich benefits package, including medical, dental, life, and long-term disability insurance.

· RRSP program.

· Vacation.
Employment Type: Full-Time

Job Tags

Full time, Local area, Remote work,

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