Job Description

Language Services Associate

The Language Services Associate will provide language services support to clients by connecting them to qualified interpreters and translators across multiple platforms. This role will ensure services are delivered efficiently, accurately, and with a high standard of customer care. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Key Responsibilities

• Receive and manage incoming interpretation and translation requests.
• Assign qualified language professionals based on language, specialization, and availability.
• Monitor task progress and ensure timely delivery of services.
• Maintain clear and consistent communication with clients and interpreters/translators.
• Assist in maintaining an up-to-date database of language professionals, including certifications and availability.
• Track performance metrics and ensure compliance with service standards.
• Identify gaps in language coverage and assist in recruitment efforts.
• Guide new clients through onboarding, including service setup and expectations.
• Provide responsive support and troubleshoot service issues.
• Collect feedback and collaborate with internal teams to improve client experience.
• Travel to client sites for consultations, presentations, and relationship-building.
• Promote language services and identify upselling opportunities.
• Represent the company at industry events and networking opportunities.

Qualifications Here's What You Need

• Bachelor's degree in Communications, Linguistics, Business, or related field (or equivalent experience).
• 2+ years of experience in resource management, scheduling, or client services (language services preferred).
• Strong organizational and multitasking skills.
• Experience working with clients in a service-oriented industry, with a focus on building and maintaining strong relationships.
• Familiarity with industry-specific platforms related to language services or translation management.
• Proven ability to manage and allocate resources effectively under time-sensitive conditions.
• Proficiency in CRMs, Translation Project Management, and Interpreter Scheduling tools.
• Must be able to pass a background check.

Minimum Skills

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately.
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Desired Qualifications

• Multilingual abilities are a plus.

Reports To: Language Services Program Manager

Working Conditions

• Professional remote office environment.
• Occasional travel required for onsite client visits.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Pay Range

USD $60,000.00 - USD $75,000.00 /Yr.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities.

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