Job Description

LIFT Academy Position

Serves as front-line liaison to LIFT Academy staff, students, and guests through excellent customer service and problem-solving. Provides support for operations and maintenance departments by scheduling students and aircraft to meet short-term operational needs. Maintains records and creates reports for departmental leadership on daily activities and performance.

Essential Duties:

• Enter and audit required student documents in recordkeeping system.
• Assign and reassign aircraft to reservations to maximize efficiency while ensuring maintenance requirements are met.
• Serve as liaison between students and instructors to deliver and receive documents as necessary to include temporary airman certificates and badges.
• Purchase aircraft fuel, hotel rooms, and transportation for students and staff.
• Monitor daily schedule.
• Finalize daily schedule and record non-compliance.
• Post open flying daily, fill open flying, and assign flights to cover instructor absences.
• Monitor VHF operations radio frequency.
• Ensure compliance with applicable FAA regulations and Company policies.
• Assign all training reservations to a qualified instructor for an on-time departure.
• Coordinate quick recovery of open flying due to irregular operations with guidance from the Scheduling Coordinator.
• Anticipate operational disruptions and propose cost-effective solutions.
• Implement time-sensitive decisions to solve disruptions to the daily flight schedule.
• Ensure changes to the published schedule are communicated to crewmembers in a timely manner.
• Assist with on-the-job training of new hire schedulers.
• Provide 22/7 support to students and instructors by processing sick calls, general schedule inquiries, and other daily schedule modifications.
• Provide exceptional and timely customer service to instructors and students.
• Maintain a strong working knowledge of federal aviation regulations and schedule requirements.
• Collaborate with internal departments for a safe, efficient, and reliable operation.
• Communicate professionally with coworkers and vendors.
• Uphold Republic Airways' BEST guiding principles.

Core Responsibilities:

• Customer service: Meet short-term, low impact needs of our customers to include students, staff, and visitors. Must be comfortable working in a fast-paced environment while balancing time and responsibilities. Serve as a welcoming and energetic representative of the organization.
• Operational efficiency: Understands the key operational aspects of the organization and reliably completes the tasks required to keep the operation running at the highest level of efficiency, reliability, and safety.
• Safety and security: Consistently and reliably ensures that the policies and procedures required at a high security operation are met and reports any deviations from these policies and procedures.

Minimum Qualifications:

• Minimum of a High School Diploma or GED equivalent.
• One year previous customer service or call center experience. Additional education may be substituted for experience.
• Remarkable customer service experience.
• Stable work history with reliable attendance.
• Thrive in a high-stress, high-volume working environment.
• Critical thinking with a passion for problem-solving and attention-to-detail.
• Multitask while maintaining a sense of urgency and follow-through.
• Excellent verbal and written interpersonal communication skills.
• Comfortable working with a variety of variables in situations where only limited standardization exists.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Self-motivated and able to work individually and within a team environment.
• Experience in Windows OS, including Microsoft Office Suite and various web browsers and ability to learn new programs.
• Able to speak, read, understand, and write English.
• Able to sit or stand at a workstation for 10-hour shifts.

Preferred Qualifications:

• Bachelor's degree in Aviation.
• Previous airline experience.
• Desire to expand operational knowledge and grow professionally within Republic.

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Able to deliver negative information in a tactful and professional manner.

Reasoning/Problem Solving Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to multitask while still upholding a sense of urgency.

Decision Making:

• Makes decisions and determines best methods to solve problems by referring to established policies and procedures.

Physical Demands:

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
• Able to move about the work environment.
• Frequently required to stand, walk, sit, talk, and hear.

Work Environment:

• The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
• Typically, not exposed to extreme environmental conditions.
• Must be able to work a varied schedule including nights, weekends, and holidays.

Travel Requirements:

• Travel up to 10% of the time, including nights, weekends, holidays, and overnight stays.

Equal Opportunity Employer, Disability, and Veteran Accommodations:

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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