Job Description

Litify Support Specialist

Job Summary

The Litify Support Specialist is responsible for updating Litify with current client‑reporting guidelines and ensuring all automated tasks function correctly. This position supports various data‑entry and system‑update functions within the Litify case‑management system. The following success factors describe individuals who thrive in our Firm:

• Helpful, congenial, personable, positive
• Unpretentious, approachable, respectful, team‑oriented
• Accountable, take ownership, correct mistakes
• Organized, timely, confidential, responsive (within 24 hours)

Tasks and Responsibilities

• Review and monitor client‑reporting guidelines to ensure the case‑management system accurately reflects compliance requirements
• Update client abstracts based on client‑reporting guidelines
• Develop and maintain automated tasks in Litify to drive continual system improvements
• Conduct regular system audits to ensure all updates are correctly implemented and functional
• Collaborate with the billing‑rates team to ensure updates are cohesive and efficiently applied
• Maintain comprehensive documentation of all updates and processes for future reference and training
• Support the Litify team with general data entry
• Execute special assignments, projects, and other tasks as identified or assigned
• Assist with lower‑level Litify Help Desk requests

Education, Experience, and Skills

• High school diploma required; Bachelor’s degree in a related field preferred
• Minimum of 3 years’ experience in legal billing, process automation, or a related role
• Proficiency with Microsoft Office and SaaS platforms
• Experience with Litify preferred
• Operates with a high level of precision and strong attention to detail
• Ability to multi‑task, prioritize, and meet tight deadlines
• Performs well in a fast‑paced, dynamic work environment
• Adaptable to shifting priorities and work demands

Physical Requirements

This role is based in a comfortable, climate‑controlled office environment with handicap accessibility. It requires prolonged sitting, standing, and computer use. Occasional lifting of up to 10–15 pounds may be required. The position also involves:

• Ability to use a computer for eight or more hours per day
• Typing speed of at least 40 words per minute
• Capacity to handle moderate to high stress levels and manage stress effectively
• Strong listening, verbal, and communication skills

What We Offer

• Competitive compensation
• Comprehensive benefits package, including medical, dental, and vision coverage
• HSA and FSA options available for employees and dependents
• Emphasis on work‑life balance
• Generous PTO policy
• 401(k) plan with 3 % employer Safe Harbor contribution and 1.5 % profit sharing
• Firm‑paid life insurance, short‑term disability, and long‑term disability coverage
• Employee Assistance Program (EAP)
• Year‑end bonuses and referral‑fee programs

Equal Employment Opportunity Statement

Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.

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