Online Chat Representative Job at The Call Firm, LLC, Addison, TX

ZnVLeXVsdEZlVWZKcXdrV2x1Q2xqK2VRVkE9PQ==
  • The Call Firm, LLC
  • Addison, TX

Job Description

We're seeking a Remote Online Chat Representative is responsible for assisting customers, providing information, and resolving issues via online chat platforms. This role requires effective communication, problem-solving abilities, and a customer-first attitude while working remotely.

Key Responsibilities:
-Respond to customer inquiries and provide assistance through online chat channels in a timely and professional manner.
-Resolve customer complaints, concerns, or issues by offering solutions and alternatives.
-Provide accurate product or service information based on customer needs.
-Maintain knowledge of company products, services, and policies to ensure accurate communication.
-Escalate issues that require further assistance or special handling to the appropriate department.
-Handle multiple chats simultaneously while maintaining quality service.
-Record detailed information regarding customer interactions in the company's customer management system.
-Follow up with customers to ensure satisfaction and resolve any ongoing concerns.
-Maintain a high level of professionalism and positive attitude in all interactions.
-Meet performance metrics, such as response time and customer satisfaction scores.

Experience:
-Previous experience in customer service or an online support role preferred.
-Experience with live chat platforms, helpdesk software, or CRM tools is a plus.
-Experience working remotely or managing work independently is beneficial.

Qualifications:
-High school diploma or equivalent; a degree in communications, business, or related fields is a plus.
-Strong written communication skills with excellent grammar and spelling.
-Ability to work independently with minimal supervision.
-Must have access to a reliable internet connection and necessary equipment for remote work.
-Ability to adapt to various tools, systems, and processes.

Skills:
-Communication Skills: Clear, concise, and polite communication is essential.
-Multitasking: Ability to manage multiple chats at once without compromising quality.
-Problem-Solving: Ability to think quickly and offer solutions to customer issues.
-Time Management: Efficiently manage time and handle multiple inquiries simultaneously.
-Customer Service Orientation: Always put the customer's needs first, with patience and empathy.
-Tech Savvy: Comfortable with using digital tools and troubleshooting basic technical issues.
-Attention to Detail: Ensure accuracy in all customer interactions, from information provided to data entry.

Benefit:
401(k)
AD&D insurance
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid sick time
Paid time off
Referral program
Vision insurance
Wellness program
Employment Type: Full-Time
Salary: $ 18.00 24.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

TLC Pipeline Construction, Inc.

CDL A Truck Driver/Equipment Operator Job at TLC Pipeline Construction, Inc.

 ...Job Summary We are seeking a skilled Equipment Operator and Truck Driver to join our team. The ideal candidate will be responsible for operating various types of heavy machinery on a pipeline project and hauling heavy equipment around job site. This role is crucial for... 

Topgolf

Porter (Housekeeping/Cleaning Crew) (Nights & Weekends) Job at Topgolf

 ...Job Responsibilities Clean and sanitize various areas of the venue, including restrooms, dining areas, and kitchen spaces. Empty trash receptacles and ensure proper disposal of waste. Sweep, mop, and vacuum floors and perform routine maintenance tasks. Assist... 

Trinity Health

Housekeeper- Assisted Living/Health Care (Full-Time) Job at Trinity Health

 ...accredited inpatient rehabilitation unit, home health care, orthopedics, retail...  ...MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.In recognition...  ...Family! We are looking to hire a Housekeeper.As a housekeeper at MercyOne, you will... 

Cryptoforinnovation

Associate Director - Government Affairs (Washington) Job at Cryptoforinnovation

 ...sharing insights and expertise about the global crypto ecosystem while addressing misperceptions and misinformation, CCI supports governments and institutions worldwide in efforts to shape and encourage the responsible regulation of crypto and the Web3 ecosystem in a way... 

LaSalle Network

Specialty Medical Coder Job at LaSalle Network

 ...guidelines, payer-specific requirements, and federal regulations Work collaboratively with clinical staff and billing teams to resolve...  ...required (not CPC-A eligible)~ Familiarity with electronic medical records and coding tools; experience with Epic and Optum...