Online Chat Service Representative Job at Oak Island Nc, Los Angeles, CA

Y09DMHZGdFBjRWZQckFnYWtlR25pT3VRVUE9PQ==
  • Oak Island Nc
  • Los Angeles, CA

Job Description

We are looking for a friendly and professional Online Chat Service Representative to join our team and assist our customers via live chat.

As an Online Chat Service Representative, you will be the first point of contact for customers seeking assistance. Your primary responsibilities will include answering inquiries, resolving issues, and providing information about our products and services through live chat.

Key Responsibilities:

Respond to customer inquiries promptly and professionally via live chat.
Identify customer needs and provide appropriate solutions or escalate issues when necessary.
Maintain a high level of customer satisfaction by providing accurate and helpful information.
Document customer interactions and maintain records of conversations in our CRM system.
Collaborate with team members and other departments to resolve customer issues.
Stay updated on product knowledge, promotions, and company policies.
Provide feedback on customer interactions to help improve service quality.
Qualifications:

High school diploma or equivalent; additional education or certifications preferred.
Previous experience in customer service or online chat support is a plus.
Excellent written communication skills with a friendly and professional tone.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively.
Proficient in using chat software and customer relationship management (CRM) systems.
Preferred Skills:

Familiarity with [specific tools/software relevant to the job].
Ability to work in a fast-paced environment.
Strong interpersonal skills and a team-oriented attitude.
Employment Type: Full-Time
Salary: $ 20.00 30.00 Per Hour

Job Tags

Hourly pay, Full time,

Similar Jobs

Aerotek

Process Operator Job at Aerotek

 ...Job Description Job Description Job Title: Process Operator Job Description We are seeking a motivated and eager Process Operator to join a leading Ethanol production company. The role involves various responsibilities, contributing to the supply of Ethanol products... 

Care Options for Kids

School Occupational Therapist Job at Care Options for Kids

 ...School-Based Occupational Therapist~$50-$55 per hour Position Summary: The position of School-Based Occupational Therapist provides coordinated Occupational therapy to school-aged children. They plan, implement, and evaluate students to provide appropriate fine... 

Renova Roofing & Construction

Commercial Roofing Superintendent Job at Renova Roofing & Construction

At Renova, we lead the way in commercial roofing solutions by combining cutting-edge technology, top-tier workmanship, and a customer-first mindset. With a proven track record of excellence and innovation, were looking for a driven and detail-oriented Field Superintendent...

Horace Mann

Insurance Agent - Lansing, MI Job at Horace Mann

 ...success in this role, including: ~ A commitment to identifying and implementing solutions that help educators achieve affordable insurance solutions and financial security A focus on achieving market access and building strong relationships The ability to... 

Travel + Leisure Co.

Assistant General Manager Job at Travel + Leisure Co.

 ...How Youll Shine: The Assistant General Manager for Resort Operations serves as a supporting role to the General Manager. This role is responsible for the development and execution of resort operations while maintaining the integrity of Wyndham Destinations service standards...