Job Description

The Front Desk Patient Services Associate (PSA) is responsible for providing essential administrative and clerical support to the Health Center. This role involves managing patient and provider inquiries, scheduling appointments, verifying patient information, and collecting and recording data. The Front Desk PSA also maintains and updates patient records and files, ensuring accurate documentation, and plays a key role in facilitating seamless patient care by supporting the day-to-day operations of the health center. The following statements for this position reflect only some specific responsibilities and are considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all duties required that may be inherent in the position:

• Works cooperatively with any triage nurse to assure that the clinician sees patients as quickly as possible.
• Accurately schedules for assigned clinicians, ensuring that schedule reflects appropriate clinician and effective use of clinical hours.
• Monitors no-shows/cancellations for available slots where walk-ins or add-ons can be placed.
• Pre-registers all patients for assigned clinicians, asking and recording answers to all pre-registration questions.
• Deletes the day's cancellations from the computer.
• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Attaches all appropriate paperwork such as financial assistance forms and POS reports to encounter forms.
• Performs financial transactions at the time of the visit, including collecting all co-payments and keeping record of unpaid amounts.
• Assists patients in obtaining records from other facilities, including getting appropriate signatures on medical records release forms.
• Performs financial transactions at the time of the visit, including collecting all co-payments and keeping record of unpaid amounts.
• Accurately closes the day and balances cash bag and prepares for next day's clinic.
• Answers telephones, handling calls as needed and taking messages when appropriate.
• Maintains appropriate boundaries concerning medical advice, patient triage and priority of communication to clinicians; refers calls to the triage nurse for all issues outside of routine appointments, refill requests or test result messages.
• Evaluate financial status of all patients and assist patients with enrollment applications.
• Determine patient eligibility for appropriate programs.
• Follow up on all pending applications to ensure enrollment process is completed.
• Communicates frequently with the clinical team regarding patient requests, scheduling issues or other aspects of duties.
• Effectively maintains and protects the confidentiality of all medical records and patient information and reports any safety hazards.
• Attend seminars and trainings to maintain current knowledge or financial programs.
• Maintain accuracy of patient demographics and financial information in PMS.
• Alerts Lead Visit Coordinator or designated person to needed supplies/equipment.
• Fosters an environment that promotes trust and cooperation among all staff of STP.
• Enforces clinic policies and procedures to ensure that the principles of STP are implemented.
• Maintains confidentiality of all patient and employee information to all except designated employees.
• Informs CMO of matters of general interest and problem areas as such are determined or discovered.
• Adhere to HIPAA regulations and other relevant laws to protect patient privacy and confidentiality in all communications.
• Perform other duties as assigned by the executive leadership and administration.

• High school diploma required or equivalent
• Basic computer literacy
• Electronic Medical Record system experience (ECW preferred)
• Experience working with patient registration procedures
• Basic knowledge of medical terminology preferred
• Basic arithmetic skills
• High level of skill in maintaining calm, professional, courteous and helpful demeanor in times of pressure and stress.
• Skill in making appropriate decisions to benefit patients and meet company objectives.
• Ability to prioritize work and complete it on a timely basis with minimal supervision.
• Ability to follow procedures.
• Displays sensitivity in a multicultural environment.

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