Job Description
Job Summary
The Resource Navigator provides support services to system-impacted individuals and families
including access to services for housing, employment, food, transportation, childcare as well as
providing cash assistance for families in need.
Essential Functions Percentage of Time:
Responsible for Case Management services including completing
screening for eligibility, completing client intakes for cash assistance,
developing service plans, making referrals to address client needs
throughout the course of a case ensuring timely connection to services
which may include Medicaid billable services
Assisting mandated reporters with access to community resources to
support family permanency and/or reunification
50%
Responsible for regular client meetings and engagement, including
phone calls and emails to address client challenges stated during the
intake process to provide ongoing case management for eligible
families
Assisting families with resources to support permanency and
reunification
40%
Contributes perspective to the development & improvement of
program procedures, reporting problems & barriers while performing
duties.
5%
Establish good working relationships with community-based agencies
and maintain a comprehensive referral network for clients
5%
Required Certifications/Experience:
High school diploma or GED
Experience human services field serving the public/community organizations
Required Knowledge, Skills, and Abilities:
● Values working in a diverse, team-oriented environment, compassionately serving and
advocating for people with different needs and from different backgrounds, lifestyles, and
cultures
● Strong commitment to the population served by the program and to seeing families
succeed
● Ability to communicate and handle sensitive situations in a calm and professional manner,
both orally and in writing
● Self-directed and ability to maintain a growth mindset
● Effective prioritization, organizational, and time management skills
● Ability to maintain professional boundaries and maintain confidential information, files,
and agency materials
● Openness to feedback and supervision
● Ability to understand and follow complex processes and procedures as directed
● Confident public speaker with excellent communication skills
● Excellent organizational skills
● Reliable and professional demeanor
● An ability to use your own initiative and to work unsupervised
● Strong interest in making an impact in the community through service, leadership, and
democratic action
● Ability to effectively communicate with many different audiences
● Leadership potential and a desire to learn and grow.
We are a relationship-centered community where marginalized youth and their families
hope, heal, and thrive.
We are a relationship-centered community where marginalized youth and their families\nhope, heal, and thrive.
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