Salesforce Program Manager Job at K&K Talents, Mountain View, CA

ZE9hMnUxbE5la0xLcEFnWWt1R3VpdU9iVkE9PQ==
  • K&K Talents
  • Mountain View, CA

Job Description

Role: Salesforce Service Cloud Technical Program Manager

Location of work: Mountain View CA ( 3 days a week)

Job Description:

We are seeking an experienced Salesforce Service Cloud Technical Program Manager to lead technical initiatives within a customer service platform. You will oversee the end-to-end delivery of Service Cloud solutions, focusing on service management, CRM, and enhancing the customer experience. This role involves collaborating with cross-functional teams to implement and optimize Service Cloud technologies, ensuring alignment with business goals.

Key Responsibilities:

  • Program Leadership: Lead cross-functional programs, ensuring timely delivery and alignment with business objectives.
  • Service Cloud Optimization: Oversee the integration of Salesforce Service Cloud, driving automation and enhancing case management, customer interactions, and knowledge base.
  • Stakeholder Management: Collaborate with product, engineering, and support teams to gather requirements and deliver solutions. Provide regular program updates and manage risks.
  • Continuous Improvement: Implement metrics to drive performance improvements, system automation, and process innovation.
  • Technical Expertise: Serve as the subject matter expert on Salesforce Service Cloud, guiding technical decisions and ensuring the latest best practices are applied.

Required Qualifications:

  • 5+ years of experience managing large-scale technical programs, preferably in CRM or customer service.
  • Strong hands-on experience with Salesforce Service Cloud
  • Expertise in cloud-based applications and integration strategies.
  • Proficiency in Agile methodologies (Scrum, Kanban) and project management.
  • Strong problem-solving and communication skills.
  • 10+ Years of Salesforce development experience.
  • Experience Saleforce Cloud , marketing Cloud, and Salesfoce CPQ, Complex and Big Intregations.

Preferred Qualifications:

  • Experience with Salesforce Lightning and third-party integrations.
  • Familiarity with cloud platforms and telecom-related industries.
  • Relevant certifications like Salesforce Certified Service Cloud Consultant or PMP.

Job Tags

3 days per week,

Similar Jobs

White Force Outsourcing Pvt Ltd

Ac Technician Job at White Force Outsourcing Pvt Ltd

 ...Urgent Requirements:- Position:- Ac Technician Location- Hyderabad (shamshabad) Experience:- Min 1year Repairing, installation, maintenance, Salary:- 23k NTH +Pf +ESIC +petrol allowaance Must required:- Bike and Driving license _ **Accommodation... 

Confidential

Chief Compliance Officer (CCO) Job at Confidential

 ...Chief Compliance Officer (CCO) About the Company Top-ranking hospital & healthcare provider Industry Hospital & Health Care Type Non Profit Founded 1877 Employees 1001-5000 Categories Health Care Medical Non Profit About the Role... 

Lamar Advertising Company

Intern - Marketing Graphic Designer Job at Lamar Advertising Company

Are you an inspiring creative looking for a unique intern opportunity? If so, our Lamar Corporate office in Baton Rouge, Louisiana is now hiring a new Marketing Graphic Design Intern to help us bring innovative advertising campaigns to life in Baton Rouge, LA and around...

Med-Trans Corporation

VFR Helicopter Pilot Med-Trans EG Job at Med-Trans Corporation

 ...VFR Helicopter Pilot Med-Trans EG at Med-Trans Corporation summary: This position involves piloting helicopters under Visual Flight Rules (VFR) to provide medical air transportation for Med-Trans, ensuring patient safety and regulatory compliance. The pilot will coordinate... 

Maxion Corp

Work At Home Data Entry - Remote - Administrative Assistant Job at Maxion Corp

 ...Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready to earn money from the comfort of your own home? This...  ...job for Stay at home moms, retired folks, disabled people and anyone looking to learn how to make income online....