Job Description

Job Title : Salesforce Program Manager/Administrator


Job Location: Glen Arm, MD 21057


Onsite Requirements:

• Certified Salesforce Administrator with at least 5 years of Salesforce Admin experience
• Sales Cloud a must, Service Cloud and Marketing Cloud preferred
• Business Process Management experience

Job Description:

RESPONSIBILITIES:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Sandbox environment management.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Create a platform roadmap and define priorities, coordinating with stakeholders. Own the communication of any platform changes to end users and stakeholders.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
• User support tickets.
• Monitor and improve user adoption.
• New user and ongoing user training.
• Technical documentation Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Working with integrated applications including or similar to Conga, DocuSign, Marketing Cloud Account Engagement, Geopointe, Duplicate Check and other AppExchange packages.
• Assist in the evaluation of AppExchange tools for feasibility and impact.
• This is a solo admin role. Should be comfortable relying on consultants, Trailhead and Salesforce support, and the Salesforce User Community for help and troubleshooting.

QUALIFICATIONS:

• Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Sales Cloud. Service Cloud or Marketing Cloud experience a plus.
• Trailhead Badges/Super Badges.
• Certified Salesforce Administrator.
• Business Process Management experience in designing scalable, best practice solutions.
• Interact regularly with global business units to understand business needs and translate them into functional and technical requirements.
• Translating requirements into technical solutions.
• Training end users and key stakeholders and responsive to questions.
• Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Experience with Data loader, Excel, and export, manipulation, and import of data.
• Experience with data management, cleansing of data using de-duping tools, and Excel.
• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Platform Developer.
• Experience with integrations of Salesforce and another system, using an integration platform like Jitterbit, Scribe, or Informatica. Preferably integrating with an ERP system. Experience with Epicor integration a big plus.
• Demonstrates continued personal/professional development and active in the Salesforce community.
• Apex coding skills, ability to create and maintain triggers a plus, not required.

• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**

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