Senior Customer Success Team Manager Job at myGwork - LGBTQ+ Business Community, New York, NY

ZCthM3VWUkxlMFhOcWdZZmx1aWdoK2FSVUE9PQ==
  • myGwork - LGBTQ+ Business Community
  • New York, NY

Job Description

Overview

Senior Customer Success Team Manager role at myGwork - LGBTQ+ Business Community, working with Monday.com. This is a hybrid role in our NYC office. The role leads a team of Customer Success Managers (HT CSMs) to drive retention and growth.

Responsibilities
  • Drive day-to-day execution to exceed the business retention and growth targets of monday.com.
  • Create and identify strategies to proactively address adoption, engagement, and retention risks and opportunities.
  • Collaborate on account plans and reviews with Account Managers, Managing Directors, and CS Managers to identify opportunities to increase customer value.
  • Lead weekly, monthly, and quarterly business reviews with cross-functional partners to highlight risks, opportunities, and progress on the CS roadmap.
  • Own the retention forecast for Strategic customers, reporting risks and their mitigation status weekly.
  • Collaborate with CS leadership and teams to build, execute, and refine the CS roadmap.
Requirements
  • 6+ years of experience in CSM roles (3+ as a Senior CSM/Principal).
  • 2-3 years of direct experience managing a high-functioning team of CSMs.
  • Experience with HT customers, managing executive relationships and end-user relationships.
  • Experience using CS tools and rolling these out to teams.
  • Ability to prioritize and multitask while maintaining urgency and poise under pressure, with a focus on KPIs and success metrics.
  • Analytical skills: data analysis, synthesis, and reporting.
  • Experience carrying a retention or growth target.
  • Some travel for customer visitation.
  • Past sales experience is a plus.

Visa sponsorship for this role is not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by law.

Compensation

For New York City-based hires only: Compensation range: $165,000 - $220,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes the opportunity to receive and/or earn a discretionary bonus and/or equity. Compensation ranges for candidates outside NYC may differ based on cost of labor and other location factors.

Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Software Development

#J-18808-Ljbffr

Job Tags

Full time, Work at office, Visa sponsorship,

Similar Jobs

IntePros

Cybersecurity Risk Analyst Job at IntePros

 ...cybersecurity, improve risk posture, and enhance user-focused security practices across the enterprise. This individual will serve...  ...lead training and awareness campaigns to reduce employee-related cyber risk. Manage phishing simulation programs and track effectiveness... 

YMCA of Greater Grand Rapids

Before and After School Program Assistant Teacher Job at YMCA of Greater Grand Rapids

 ...and all communities. We SERVE -We provide timely and excellent service to members,...  ...membersfront-line, management, full- and part-timeand volunteers have a role to play in...  ...SUMMARY: Before and After School Program Teachers provide a reliable, safe, and fun environment... 

Circle K

Dairy Queen Restaurant Manager Trainee Job at Circle K

 ...position includes, but is not limited to, the following essential job duties, responsibilities, and requirements: RESTAURANT MANAGER TRAINEE JOB SUMMARY: This position is to prepare the candidate for the Restaurant Manager role. After a designated period of... 

GardaWorld Security Services U.S.

PART TIME Security Supervisor Job at GardaWorld Security Services U.S.

 ...Job Description: GardaWorld Security Services is Now Hiring a Surveillance Security Officer! Ready to suit up as a Surveillance...  ...Set schedule: Part time, 12:00am - 8:00am, Saturdays & Sundays, Weekends and Holidays required (Can also be supplemented with regular... 

AtkinsRéalis

Aviation Project Director Job at AtkinsRéalis

 ...Job Description Overview We are seeking an Aviation Project Director to join our team in New York, NY . The Aviation Project...  ...multi-discipline airport projects from initiation to closeout, managing project lifecycles, budgets, and staff, and acting as a primary...