Job Description

About DHL

DHL Group is a global logistics provider of the world with over 600,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

Ready to immerse yourself in the exciting world of DHL? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global team of professionals and benefit from a wide range of development opportunities.

Job Purpose:

To help achieve IRM vision of being the highest performance shared service provision within DHL group, whilst contributing added value to the group. This role is responsible for applying professional claims knowledge, administration, processing claims, analytical skills, and reporting services with limited supervision for the DHL Group divisions in alignment with the IRM Shared Service.

Your Tasks:

• Communicates with key stakeholders IRM, legal, insurers, underwriters, HR, Labor, and Third Party Administrator (TPA) within agreed authority.
• Analyze, review, and manage claims processes as designated by Client Service Agreement with TPA supporting the gathering and recording of information related to claims in a timely manner and assist with questions from the Business Partner and be viewed as a Trusted Advisor.
• Oversees and guides Third Party Administrator with investigation of claims to determine the exposure to the business.
• Determine if subrogation exists and ensure the TPA is taking the steps necessary to initiate recovery efforts.
• Makes financial decisions based upon Workers Compensation structured guidelines, policies and procedures with binding authority up to $25K.
• On an as needed basis attends mediations, arbitrations, or trials, and is viewed as the decision maker during these proceedings.
• Uses appropriate cost containment techniques to reduce overall costs of claims (e.g., thorough investigation of potential incidents, strategic vendor partnerships, etc.).
• Prepares and completes payment requests as needed on a timely basis to avoid any statutory penalties or extra expenditures in adherence to the cash call requirements.
• Reviews TPA files to ensure correct and accurate information is timely reported and captured.
• Ensure that the TPA is using resources to mitigate exposure (Case Management, surveillance, background checks, prior medical records and findings are clearly documented in file notes).
• Produces and analyzes claim trending reporting, which will then be shared with management and used as consultative or expert advice on projects or to develop long term or short-term business strategies. These reports are valuable when determining how to move forward with department structures, needs and staffing requirements.
• Required to be on call 24/7 as needed, to triage critical claims and ensure the proper involvement by all claim professional and Business Partners to achieve the best outcome for our employees/customers.

Your Profile:

• Bachelor’s degree preferred or equivalent Workers Compensation claims experience
• 5+ years of Workers Compensation claims handling required
• Experience in analyzing, negotiating, and strategizing claims required
• All Lines Adjuster License preferred
• Experience in Logistics preferred
• Experience working with a Risk Management Information System preferred
• Multi-jurisdictional/State experience/multi-State licensing preferred
• Multi State licensing preferred

We Offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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