Deposit Operations Representative Job at Golden Bank NA, Houston, TX

YysyeXVGcE5mMGJOclFjWWwrQ25qdUdiVVE9PQ==
  • Golden Bank NA
  • Houston, TX

Job Description

Job Description

Job Description

JOB SUMMARY

This position will provide support for the Bank’s Central Operations and Digital Banking related products and services while ensuring excellent customer services and support that is in compliance with Golden Bank, N.A. policies and procedures.

DUTIES

  1. Perform Daily Large Item Review of Inclearing Checks
  2. Reconcile Item Processing outages - Suspense Proof deposit items
  3. Process deposit item adjustment from Chase
    1. NCI images
    2. Duplicated capture items
    3. Encoding errors
  4. Perform Bookkeeping mail and notice delivery duties.
  5. Provide backup support for Chargeback and Return Items
  6. Provide backup support for reconciling daily Cash – Teller
  7. Knowledge of the Bank’s current digital banking products/services offering
  8. Provide operational support, including troubleshooting and issue resolutions, for all digital banking solutions (ACH, Wires, Remote Deposit Capture, Merchant Card Processing, Bill Pay and Online/Mobile Banking)
  9. Process business and consumer online banking enrollment including verification of owners and system setup
  10. Assist in research of bill payment transactions using Master software application.
  11. Review daily and monitor activity on the following reports:
    1. Closed account report,
    2. Teller file maintenance report
    3. SilverLake Online Banking Report
    4. Backoffice Report
  12. Assist password reset and account reactivation for customers
  13. Respond to Customer Service emails from online banking and bank website
  14. Monitor NSF Returned items reports and OFAC reports from Master software application
  15. Reconcile in house account
  16. Contact Jack Henry support to resolve any Online/Mobile Banking or bill payment issues.
  17. Communicate frequently and clearly with bank’s business units for sales and operational support
  18. Quickly answer online customer inquiries via the phone in a friendly and courteous manner
  19. Provide first call resolution while following strict procedures that meet compliance guidelines
  20. Identify and offer customers the products and services they need and want to succeed financially
  21. Operates as a team player.
  22. Performs other duties and/or projects as assigned.
  23. Regular and predictable attendance and punctuality

Job Tags

Remote work,

Similar Jobs

MedChi, The Maryland State Medical Society

Academic Emergency Medicine Physician (Hershey) Job at MedChi, The Maryland State Medical Society

 ...Penn State Health Milton S. Hershey Medical Center Location: US:PA:Hershey Work Type: Full Time FTE: 1.0 Shift: Varied Hours: Varied Recruiter: Please contact Heather Peffley at ****@*****.*** for additional information.... 

Johnson & Johnson

Junior Developer Job at Johnson & Johnson

 .... This is an exciting opportunity for a recent graduate or an entry-level developer to gain hands-on experience, enhance their skills, and...  ...Reports. Create and maintain technical documentation related to databases and SQL processes. Customize and enhance existing... 

iQ-iA, Inc

Data Center Network Architect TS/SCI+FSP Clearance Job at iQ-iA, Inc

 ...years of IT-related experience may be substituted for a degree). Active DoD 8570 IAT Level II or higher certification (eg Security+, CCNA Security, CySA+) Hands-on experience with Clos data center network architectures, including spine-leaf topologies. Strong... 

Vista Staffing

Locum Tenens CRNA - Anesthesia Job at Vista Staffing

 ...Job Description Vista Staffing is seeking a CRNA Anesthesia for a locum tenens job in Evansville, Indiana. Job Description & Requirements Specialty: Anesthesia Discipline: CRNA Duration: 13 weeks Employment Type: Locum Tenens Are you aCRNA searching... 

Airgas

Maintenance/Electrical Technician Job at Airgas

 ...The Plant Maintenance/I&E Technician's role is to maintain and repair of the production related equipment in the Air Separation Unit such as compressors, pumps, motors, valves, gauges and vessels Job Responsibilities : Working around High voltage Electrical equipment...