Live Chat Operator Job at Konviere Corporation, Parmele, NC

YytLeXZsVktlRUROcWdNZWxPR2tpT0NhVVE9PQ==
  • Konviere Corporation
  • Parmele, NC

Job Description

A Chat Operator will play a crucial role in providing exceptional customer support and assistance through chat-based interactions. Your excellent communication skills, problem-solving abilities, and commitment to delivering outstanding service will be key in ensuring a positive experience for our customers.

Live Chat Operator Duties and Responsibilities

Engage with customers via chat to provide information, answer inquiries, and resolve issues promptly and professionally.
Develop a deep understanding of the company's products or services to provide accurate and comprehensive assistance to customers.
Efficiently manage multiple chat conversations simultaneously, ensuring that each customer receives timely responses.
Utilize chat support software and related tools to facilitate effective customer interactions and maintain detailed records of customer interactions.
Educate customers about product features, benefits, and any available promotions or upgrades.
Identify opportunities to promote additional products or services that align with the customer's needs and preferences.
Provide feedback on common customer issues or suggestions for process improvement and report technical issues as needed.

Live Chat Operator Requirements and Qualifications

High school diploma or equivalent; additional education or training in customer service is a plus.
Exceptional written communication skills with a strong command of grammar and spelling.
Proficiency in typing with a high degree of accuracy.
Strong problem-solving skills and the ability to think quickly and rationally.
Ability to work independently and as part of a team in a fast-paced environment.
Familiarity with chat support software and basic computer skills.
Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
Sales or up-selling experience is a plus but not required.
Employment Type: Full-Time
Salary: $ 22.00 Per Hour

Job Tags

Hourly pay, Holiday work, Full time, Flexible hours, Afternoon shift,

Similar Jobs

Real Estate Personnel, Inc.

Staff Assistant Job at Real Estate Personnel, Inc.

 ...related experience is a plus! Must reside in Colorado and able to work occasionally at our Arvada office. Valid drivers license and...  ...client visit schedule effectively. MUST be able to work from home in a distraction-free environment with no unprofessional... 

Secure Nursing Service LLC

Travel Nurse RN - Med Surg Job at Secure Nursing Service LLC

 ...Job Description Secure Nursing Service LLC is seeking a travel nurse RN Med Surg for a travel...  ...07/2025~ Duration: 13 weeks ~36 hours per week ~ Shift: 12 hours, nights ~...  ...healthcare professionals to Travel and Per Diem engagements in some of the countrys most... 

Sittercity

Part Time sitter for babygirl Job at Sittercity

I am a working mom of one I dont work many hours but I am looking for someone long term! I would love someone who is able to nurture and is respectful. My family works so I normally am with her majority of the time. My daughter is very affectionate and loves to walk and...

SLAC National Accelerator Laboratory

SLAC Tour Guide Job at SLAC National Accelerator Laboratory

SLAC Tour GuideJob ID6258LocationSLAC - Menlo Park, CAPart-TimeTemporary**SLAC Job Postings****Position Overview:**The Office of Communications seeks to communicate the vitality and breadth of science at the laboratory. Working closely with SLAC staff, the Office... 

Essentia Health

Ambulatory Pharmacy Technician - Casual Job at Essentia Health

 ...based training program, and maintains Certification as a Certified Pharmacy Technician (CPhT) from the Pharmacy Technician Certification...  ...NOTE: Any Pharmacy Technician that has a dual position as an Intern or Pre-Intern does not need to have the State registration as a...