Job Description

Network Support Analysts - Enterprise Network Operations

Network Support Analysts - Enterprise Network Operations have the knowledge and expertise to support the countywide Area Networks and Local Area Networks for the Innovation and Technology Department. This position assumes a countywide role for knowledge in routing, switching, carrier networks, and performing best practices in meeting specific network design goals. The position is responsible for configuring, installing, and supporting enterprise class networking hardware, software, and other networking resources, troubleshooting performance and security issues, while using the latest networking diagnostics tools.

Network Support Analysts are subject matter experts at:

• Resolving TCP IP, and subnetting issues
• Deploying network solutions
• Assisting in evaluating and testing new technologies
• Traffic monitoring, capacity planning, and use of management tools
• Assisting other IT groups with application troubleshooting and providing recommendations for improvement of application network operation
• Deploying and maintaining enterprise level wireless network equipment.

About the Department:

The Innovation and Technology Department is County of San Bernardino's primary technology service provider entrusted with managing and safeguarding the County's enterprise mission critical systems and infrastructure. It is our goal to empower the County through innovation and enterprise solutions that promote progress through technology and provide transparency and mobility that enable staff to focus on addressing and resolving issues toward the progress of the County's mission, ensuring continued success.

Minimum Requirements

Required Experience: Two (2) years of work experience, within the last five (5) years, working with or troubleshooting enterprise class networks, which includes experience with configuring switches and/or routers.

Must include experience in at least two of the following system technologies:

• Network Architecture (Ethernet Circuits, Local Area Networks, etc)
• Wireless Network Platforms (Wireless Access Points, etc)
• Network Router and Switch Platforms (Cisco Catalyst, ISR, Nexus, etc)
• Routing Protocols (Static, EIGRP, etc)

AND:

Required Education: Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in computer science, or a closely related field. A list of coursework must be submitted with the application.

Education Substitution: One (1) additional year of qualifying work experience may substitute for the education requirement.

Desired Qualifications

The ideal candidate will have the following:

• Experience configuring and installing Cisco and Aruba Equipment
• Ability to analyze complex network systems to troubleshoot problems and make improvements
• Work well in a collaborative team environment
• Be able to work on multiple projects and assignment at the same time in an organized manner
• Interconnecting Cisco Networking Devices (ICND1) certification
• Cisco Certified Support Technician (CCST) Networking certification

Selection Process

Examination Procedure: There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department. Application Procedure: Please complete and submit the online employment application and supplemental questionnaire for consideration before the deadline: 5:00 PM PST, FRIDAY, JANUARY 23, 2026. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans' Preference: Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy.

For more important details, review the Applicant Information and County Employment Process.

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