Job Description

The Systems Administrator will play a lead role in managing and supporting AssistRX’s Microsoft ecosystem (including Microsoft 365, Exchange Online, Teams, SharePoint Online, Azure AD, Intune) and the Atlassian JIRA platform used for project tracking, change management, and agile workflows. The successful candidate will be responsible for day-to-day operations, platform optimization, automation, troubleshooting, and supporting end-user needs across these environments. A strong emphasis is placed on collaboration , documentation , and process improvement aligned with ITIL practices.

Requirements

• Administer and support Microsoft 365 applications, including Exchange Online, SharePoint, OneDrive, Teams, Azure Active Directory, and Intune.
• Manage JIRA Software and Service Management platforms, including user access, custom workflows, field configurations, automation rules, and integrations.
• Monitor the performance and health of Microsoft 365 and JIRA environments; ensure uptime, patching, and compliance with internal standards.
• Work closely with Service Desk leadership to ensure support tickets and change requests are properly routed, resolved, and documented.
• Create and maintain system documentation, standard operating procedures, and technical knowledge base articles.
• Assist in Microsoft security and compliance initiatives (e.g., MFA, DLP, Conditional Access, Information Protection).
• Collaborate with internal teams to translate business needs into platform configurations, automation, and dashboards.
• Perform user and license management for Microsoft and Atlassian platforms.
• Develop scripts or leverage automation tools (e.g., PowerShell, Microsoft Graph, JIRA Automation) to streamline recurring administrative tasks.
• Participate in audits, compliance reporting, and governance as required by IT leadership.

SUPERVISORY RESPONSIBILITIES:

· This job has no supervisory skills.

REQUIRED QUALIFICATIONS:

· Bachelor's Degree (BA) from four-year college or university, or five years of related experience and/or training, or equivalent combination of education and experience.

· 10+ years of professional experience in systems administration with a strong focus on Microsoft cloud services.

· Expert-level knowledge of Microsoft 365 applications and services (Exchange Online, SharePoint Online, Teams, Azure AD, Intune).

· Hands-on experience as a JIRA Administrator, including custom fields, workflows, permissions, and automation.

· Strong PowerShell scripting skills and familiarity with Microsoft Graph API.

· Experience supporting enterprise collaboration and productivity platforms.

· Excellent analytical, troubleshooting, and documentation skills.

· Familiarity with ITIL concepts and ability to work within change control processes.

· Experience with data protection, security best practices, and user access controls.Administer and support Microsoft 365 applications, including Exchange Online, SharePoint, OneDrive, Teams, Azure Active Directory, and Intune.

Manage JIRA Software and Service Management platforms, including user access, custom workflows, field configurations, automation rules, and integrations.

Monitor the performance and health of Microsoft 365 and JIRA environments; ensure uptime, patching, and compliance with internal standards.

Work closely with Service Desk leadership to ensure support tickets and change requests are properly routed, resolved, and documented.

Create and maintain system documentation, standard operating procedures, and technical knowledge base articles.

Assist in Microsoft security and compliance initiatives (e.g., MFA, DLP, Conditional Access, Information Protection).

Collaborate with internal teams to translate business needs into platform configurations, automation, and dashboards.

Perform user and license management for Microsoft and Atlassian platforms.

Develop scripts or leverage automation tools (e.g., PowerShell, Microsoft Graph, JIRA Automation) to streamline recurring administrative tasks.

Participate in audits, compliance reporting, and governance as required by IT leadership.

SUPERVISORY RESPONSIBILITIES:

· This job has no supervisory skills.

REQUIRED QUALIFICATIONS:

· Bachelor's Degree (BA) from four-year college or university, or five years of related experience and/or training, or equivalent combination of education and experience.

· 10+ years of professional experience in systems administration with a strong focus on Microsoft cloud services.

· Expert-level knowledge of Microsoft 365 applications and services (Exchange Online, SharePoint Online, Teams, Azure AD, Intune).

· Hands-on experience as a JIRA Administrator, including custom fields, workflows, permissions, and automation.

· Strong PowerShell scripting skills and familiarity with Microsoft Graph API.

· Experience supporting enterprise collaboration and productivity platforms.

· Excellent analytical, troubleshooting, and documentation skills.

· Familiarity with ITIL concepts and ability to work within change control processes.

· Experience with data protection, security best practices, and user access controls.

Benefits

Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy!

• Medical, dental, vision, life, & short-term disability insurance
• Teledoc services for those enrolled in medical insurance
• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Legal insurance

Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year!

• #TransformingLives Honor:  This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis.
• Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork.
• Vision Award : This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy.

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

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