Company Overview
Our client has over 60 years of experience as a commercial HVAC mechanical contractor. They specialize in preventative maintenance programs designed to minimize downtime, reduce equipment repairs, optimize productivity, and lower energy consumption costs.
We are seeking an individual for our service department dispatch center. This position is an integral part of a team responsible for all aspects of customer support and job coordination, assuring that customer commitments are met in a timely manner.
The Dispatcher is responsible for fielding incoming customer calls, computer scheduling and dispatching technicians, customer follow-up, and related office functions. The dispatcher will be trained on the company's software programs and workflow processes.
Role
Utilize the dispatch software to effectively maintain work schedules for service representatives and ensure that customer commitments are met in the most efficient logistical manner. Provide support and leadership to ensure the field workforce meets or exceeds customer commitments in a timely manner.
Responsibilities
Qualifications
Compensation & Location
This position will be based out of Decatur (Metro Atlanta), GA . This is a full-time position that is available for immediate hire. A meaningful compensation package will be developed for the successful candidate that will include competitive pay and comprehensive benefits.
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