Job Description
Job: Content Admin
Location : Plano, TX- On-site
Durations : 6 months
Description:
- 1-2 years of good technical writing skills/experience
- Manual User-facing content (Customer facing)
- Journalism experience/background or story telling/research skills high preferred
- Research background in HR
- Training, creating training materials, knowledge on SEO works (Currently this team uses Service Now)
- Writing Samples (please provide link in the resumes) - Mandatory
Minimum Skills Required:
- Business/academic writing experience
- Passion for all things grammar
- Strong team attitude
- Excellent research and analytical skills
- Storytelling abilities
- Interest or background in writing human resources-focused articles
Content Admin role:
- The Content Admin writes informative articles relating to human resources topics for the AskHR Knowledge Library .
- Goal is to conduct research, collaborate with teams across the organization, and produce knowledge articles that guide Toyota team members’ HR cases to resolution.
- The Content Admin builds and maintains the knowledge library, finding opportunities for article creation, and conducting regular audits for article relevancy and accuracy.
- The Content Admin supports the overall Toyota team member experience through clear, consistent, and concise writing.
- Candidate will be well organized in thought, intuitive, and inquisitive.
- Skilled in generalizing questions and broadening topics to make knowledge articles consumable for the widest audience possible.
- Adept at explaining complex ideas and situations in succinct, easy-to-understand terms.
Summary of Job Responsibilities:
- Writes, reviews, and revises knowledge articles to ensure compliance with AskHR content standards.
- Employs excellent writing and grammatical skills with a high attention to detail.
- Meets deadlines and manages projects effectively.
- Upholds knowledge article standards in accordance with copywriting best practices for customer-facing content.
- Revises articles based on editorial feedback and guidance.
- Proofreads colleagues’ work and recognizes patterns of improvement for articles and knowledge library as a whole.
- Contributes to daily standup discussions concerning best practices for article creation and knowledge library growth.
- Employs SEO principles so that articles are easily findable within knowledge base.
- Manages the pipeline of content within the AskHR knowledge library to ensure quality and relevancy of the articles.
- Communicates effectively with different groups across the organization.
- Collaborates with subject-matter experts (SMEs) and relevant teams to proactively collect, edit, and create new content in alignment with AskHR voice.
- Conducts research in specific topic areas and properly cites article sources.
- Audits expiring content and keeps knowledge articles current.
- Works closely with AskHR front line Experience Team to understand and resolve gaps in the knowledge library.
- Partners with communications teams to ensure knowledge library is aligned before the communication are launched to team members.
- Reads daily communications from various Client locations to develop or revise article content.
- Owns a portfolio of content categories within the AskHR knowledge base. Possible categories the Content Admin will own are including but not limited to: benefits and employee total rewards, compensation, policy, career development, payroll, time reporting, etc.
- Optimizes the quality, relevancy, and completeness of the content to achieve an 80% Tier 1 resolution rate within each respective category.
- Serves as content advisor during periods of change within their respective categories.
- Anticipates and consults with Content Owner on which categories need to be pursued or uplifted due to major upcoming change points, seasonality, or trends in Asker demand.
- Supports onboarding of new SMEs and new categories.
- Partners with SMEs to maintain quality and integrity of each knowledge base category as it grows.
- Contributes to growth of AskHR as a service.
- Utilizes understanding and experience of knowledge processes to contribute to both technical and process-based platform improvement opportunities.
- Participates in discussions with Experience Team and Product Owner regarding platform enhancements.
- Contributes to the upkeep and maintenance of the AskHR style guides, onboarding guides, and knowledge library audit guidelines.
- Stays informed of writing standards to optimize customer-facing content for consumption on mobile and chat.
Job Tags